- Shipping & Returns
Shipping & Returns
We charge a flat rate of $9.50 per order within Australia for orders under $49.99. Orders over $50 are shipped free of charge.
Please contact us if you require shipping outside of Australia.
RETURNS AND EXCHANGES - POLICY AND PROCEDURE
Nostalgic Charm allows customers to return or exchange a product if the sizing is incorrect or if the product is faulty.
Please email: email@example.com to apply for exchange or return. Once the application is approved, please post the product to:
Nostalgic Charm Return Department
48 Edinburgh Road,
Mooroolbark, VIC 3138
Nostalgic Charm allows customers who have shopped Online to have an extended exchange time frame of up to 14 days.
Customers are only allowed to request an exchange for garments that are still currently available for sale online.
International customers are required to provide credit card details, or tick for approval on the exchange form that the credit card may be charged for the returning freight costs.
SIGNATURE UPON DELIVERY
All orders are sent via Australia Post as registered post. Please ensure that you provide a delivery address that will allow for a signature to be obtained upon delivery.
Nostalgic Charm Online does its best to ensure that all customers receive goods of top quality. However, in the event where you believe that a garment may appear faulty, or different from the description provided on the website, please contact the Online team immediately at firstname.lastname@example.org and we will try to resolve the issue as quickly as possible. We will require the garment to be returned to the Online Dept to be examined, and if the garment is correctly identified as faulty, the customer will be reimbursed any postage fees that may have applied to return the garment. A receipt for the postage cost must be enclosed, and no refunds will be issued for postage without a receipt.
100% Satisfaction Guarantee
At Nostalgic Charm we can guarantee that you will find your shopping experience with us a satisfactory one. If you are unhappy with the any of the products that you have purchased from us we will guarantee you a full refund or help you to find the right dress that you will love.